Support

Whether you rely on Popsink for a lone system or a fleet of mission-critical services,
we care about reliability and we're here to help!

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Yellow shape
Standard

Free for everyone on Popsink!

  • Email support
  • Best-effort response (usually within 24 hours)
  • Included with every contract
Free
Priority

For companies running Popsink in production. Add optional add-ons for Slack or 24x7 response on top!

  • Email support with an 8 business hours response SLA
  • Prioritized ticket handling
  • Optional Slack, on-call, or custom add-ons
$200
monthly

or $2,400 /y

Million transactions
Price per million monthly transactions
Base monthly spend
0
0
0
1
25
0
4
10
0
16
4
0
64
1.6
0
256
0.64
0
1024
0.256
0

Add-ons for your specific support needs

Let's make Popsink's support work the way your team needs it to.

Slack add-on

Skip emails and talk directly to our team using a shared, dedicated Slack channel.

+$200
monthly

or $2,400 /y

On-call add-on

Page an on-call engineer for critical production needs with a 24×7 one-hour response SLA.

+$1,200
monthly

or $14,400 /y

Red add-on

Need someone air-dropped on your roof within the hour? Let's talk custom support needs.

Custom
Million transactions
Price per million monthly transactions
Base monthly spend
0
0
0
1
25
0
4
10
0
16
4
0
64
1.6
0
256
0.64
0
1024
0.256
0

"Popsink helps us accelerate a strategic move-to-cloud initiative while offering better licensing terms than we previously had."

Fortune 500 Insurance
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Black shape