Customer Success Lead

Remote

Who are we?

Popsink helps teams build and deploy data products whose impact generalizes well beyond dashboards. It provides a simple interface for users to easily capture, model and share data with humans and systems alike - all in real-time. Founded in 2021, the company is backed by venture capital (Sequoia, Seedcamp, XAnge, Kima) and business angels.

What you will do

  • Build the Design Partner program.
  • Work directly with customers to understand their use-case, best architect their solutions and uncover opportunities.
  • Ensure Popsink is successful in it's mission to delight users.
  • Be the voice of the customer and ensure their needs are reflected in the product roadmap.
  • Create content on success stories.
  • Help build out the user-facing Documentation
  • Measure everything!

About you

  • You have done it before, ideally for a B2B SaaS for 3+ years.
  • You're a self-starter and a true believer in product-led growth.
  • You're comfortable setting things up and don't shy away from being hands on.
  • You're comfortable working closely with tech teams.
  • You love data.

Nice to have

  • Knowledge of the Big Data Ecosystem.

Our Stack

  • Customer.io
  • Your choices!

Hiring Process

  • Quick call
  • Case (2 hours)
  • Founders Interview (1 hour)

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